Troubleshooting

To register for the ASIPJ Funding Request Portal, select the "Sign up" button on the top right of the Homepage, or register here. To register, you will need to provide us with some basic information including your first name, last name, email address and mobile number. After that, you can log in and add your details.

If you have already registered for an account, you can reset your password here, or click the "Forgot my password" link on the login screen. Enter the email address you used for registration and a password reset email will be sent to you.

Follow the link in that email to choose a new password. Once you have updated your password you can then proceed to log into the portal.

If you are not active on the portal for 30 minutes, your session will time out and you will need to log in again.

If you need assistance, contact our dedicated support email: SUPPORT-EMAIL-PLACEHOLDER@example.com

To log into the ASIPJ Funding Request Portal, select the "Login" button on the top right of the Homepage. If this is your first time visiting the site and you have not set up an account, click on the "Sign Up" button instead.

The ASIPJ Funding Request Portal is best viewed through a web browser on a desktop, laptop or tablet device, using Google Chrome or Microsoft Edge. Internet Explorer is not a supported browser.

If problems logging into the ASIPJ Funding Request Portal continue on a supported browser, clear your cached files and cookies.

In Google Chrome and Microsoft Edge, hold Ctrl + Shift + Delete to open the browsing data window. On a Mac, hold Cmd + Shift + Delete. Set the time range to "All time", tick "Cookies and other site data" and "Cached images and files", then clear the data. Close the browser, open it again, and log in.

You can open the same window from the browser menu. In Chrome, go to Settings > Privacy and security. In Edge, go to Settings > Privacy, search, and services.

Alternatively, hold Ctrl + Shift + N (Cmd + Shift + N on a Mac) to open an Incognito window in Chrome, or an InPrivate window in Edge, and log in there.

For your security, the ASIPJ Funding Request Portal requires two-factor authentication (2FA). When setting up your account or logging in, you will be prompted to choose either email or the Microsoft Authenticator app as your preferred 2FA option. Most users find 2FA through email the easiest option to set up.

Once you have confirmed you want to use the email authentication method, each time you are required to log into the ASIPJ Funding Request Portal (including in the account set up process), a One Time Code is generated and sent to the email address you have signed up with. The One Time Code is a six digit number and will be different each time you log in.

To use this method, you need to download the Microsoft Authenticator app (if you do not already have it) and pair it with your ASIPJ Funding Request Portal account by using the QR code (or the on-screen code on the set-up page).

When prompted to enter a One Time Code on the portal, you will need to open the app and enter the six-digit number on screen. You need to do this quickly as the app resets the One Time Code every 30 seconds.

If you already have the app set up for other sites or accounts, make sure you select the correct account in the app when identifying the relevant One Time Code to enter.

Yes. For your security, whenever you try to log into the ASIPJ Funding Request Portal, you will need to enter a new six-digit One Time Code, which will be generated and sent to your email account if you are using the email authentication method, or shown in the app if you are using the Microsoft Authenticator method.

Recovery codes let you log in if you cannot use your usual 2FA method. For example, you no longer have your phone, or you can no longer open the email account you registered with.

The portal gives you a set of recovery codes when you set up 2FA. Copy them and keep them safe, away from the device you use for 2FA. Without them, you cannot get into your account if your 2FA method stops being available to you.

If you have no recovery codes left, or you cannot find them, contact our support team at SUPPORT-EMAIL-PLACEHOLDER@example.com

If you want to change the email address that you use to log into the ASIPJ Funding Request Portal, after signing in, click on your profile at the top right of the screen and select "Contact details". Enter your new email address there and click "Save".

A verification link will be sent to the new email address. Follow the instructions in that email to verify the new address. Once verified, you can use it to access the portal.

If you want to change your mobile number, after signing into the ASIPJ Funding Request Portal, click on your profile at the top right of the screen and select "Contact details". Enter your new mobile number into the phone number field and then click "Save".